Shipping policy

1. Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Standard delivery times generally take between 7 to 15 business days, depending on your location.

3. Order Tracking

• Once your order has shipped, we will send you a confirmation email containing a tracking number so you can monitor its progress. Please allow up to 48 hours for tracking information to become available.

4. Lost or Damaged Packages

• veloza is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim or reach out to us directly for assistance.

5. Contact Information

For any questions regarding shipping, please contact us at:

• Email: razimrs303@gmail.com

• Phone: 03158250399